AI Customer Service Engineer

At ByteForth, we're redefining how businesses interact with their customers through intelligent automation. As Pakistan's premier AI-focused software agency, we build brutally efficient systems that solve real problems—and our AI Customer Service Engineer role sits at the intersection of cutting-edge machine learning and human-centered design.

This isn't about maintaining chatbots that frustrate users. You'll be architecting sophisticated AI systems that genuinely understand customer intent, automate complex support workflows, and deliver experiences that feel refreshingly human. If you're passionate about applied AI and want to see your work impact thousands of users daily, this role offers the perfect canvas.

Role Overview

As our AI Customer Service Engineer, you'll own the entire lifecycle of intelligent customer service systems—from training language models to deploying production-ready automation workflows. You'll work directly with our engineering team and client partners to design, build, and continuously improve AI solutions that handle everything from simple queries to complex troubleshooting scenarios.

This is a deeply technical role requiring both machine learning expertise and strong software engineering fundamentals. You'll be writing production code daily, fine-tuning models, analyzing conversation data, and building the infrastructure that powers seamless customer interactions at scale.

Key Responsibilities

• ▹Design and implement NLP pipelines for intent classification, entity extraction, and conversation management using modern transformer architectures
• ▹Build and deploy conversational AI systems using frameworks like Rasa, Dialogflow, or custom LLM-based solutions integrated with GPT-4, Claude, or open-source alternatives
• ▹Create intelligent routing and escalation systems that know when to automate and when to involve human agents
• ▹Develop automated testing frameworks to evaluate AI response quality, accuracy, and customer satisfaction metrics
• ▹Integrate customer service AI with existing tech stacks including CRMs, ticketing systems, knowledge bases, and communication platforms
• ▹Monitor production systems, analyze conversation logs, and implement continuous improvement cycles based on real user interactions
• ▹Collaborate with product teams to translate customer pain points into technical requirements and AI-powered solutions
• ▹Build data pipelines for training data collection, annotation, and model retraining workflows

What We Look For

• ▹Strong Python proficiency with experience in AI/ML frameworks such as TensorFlow, PyTorch, Hugging Face Transformers, or LangChain
• ▹3+ years of hands-on experience building AI or ML systems in production environments
• ▹Deep understanding of Natural Language Processing concepts including tokenization, embeddings, attention mechanisms, and fine-tuning techniques
• ▹Experience with conversational AI platforms or building custom dialogue management systems
• ▹Solid grasp of software engineering principles: version control, CI/CD, testing, monitoring, and production deployment best practices
• ▹Ability to work with APIs and integrations, connecting AI systems to third-party platforms and databases
• ▹Strong analytical mindset with experience using data to improve model performance and user experience
• ▹Excellent written and verbal communication skills in English—you'll be documenting systems and collaborating with remote teams

Nice-to-Haves

• ▹Experience fine-tuning large language models (LLMs) for domain-specific applications
• ▹Background in customer support, helpdesk systems, or SaaS support operations
• ▹Familiarity with prompt engineering, retrieval-augmented generation (RAG), or vector databases
• ▹Knowledge of sentiment analysis, conversation analytics, or customer journey mapping
• ▹Previous work in a remote-first engineering culture or software agency environment

What We Offer

• ▹PKR 1,800,000 – 3,600,000 annually based on experience and technical depth—we pay top-tier compensation to attract Pakistan's best AI talent
• ▹100% remote freedom across Pakistan with flexible hours and async-first collaboration
• ▹Work on cutting-edge AI projects for international clients where your contributions directly shape product success
• ▹Zero bureaucracy culture: we hire adults who own their work, skip the micromanagement, and focus on shipping excellent solutions
• ▹Direct access to modern AI tools and infrastructure including cloud compute, premium API access, and continuous learning resources
• ▹Small, elite team environment where your voice matters and technical excellence is the only metric that counts

How to Apply

If you're excited about building AI systems that genuinely help people and want to work with Pakistan's top 1% engineering talent, we'd love to hear from you. Submit the application form below with your resume, portfolio, or GitHub profile showcasing relevant AI/ML projects. We review every application carefully and move quickly with candidates who demonstrate both technical chops and genuine curiosity about applied AI.